Frequently Asked Questions
How can I make the payment?
Payment methods vary by region. Please contact our team for assistance. Contact our team before checkout to confirm the options in your region.
How can I track my order after payment?
Once payment is confirmed, we immediately start preparing your order. When your watch is finished, we shoot an exclusive video for you — showing the specific letters or symbols you requested — for your first video inspection. Afterwards, the watch is shipped to you via courier.
What should I note regarding logistics?
Customs regulations vary by country. If you have a designated logistics company, tell our team; otherwise we use our own channels, and you will receive the watch within 10–15 days after production is completed. Important: you must receive the watch in person. If you are not at home, contact the courier to arrange a second delivery — this ensures that if anything goes wrong during delivery, you can reject the package directly and we will claim compensation from the courier company.
How do I resolve after-sales issues?
Contact our customer service immediately and we will guide you through identifying the problem. If it is a genuine quality issue, we promise to remanufacture the watch and ship it to you. If the damage is caused by human error, we will provide the most reasonable solution to minimize your loss — for example, we will send the damaged part to you so it can be replaced at a local watch repair shop.